Helpsource of North Shore, Inc. d/b/a Comfort Keepers (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, and protect employee and applicant information, including information used for business communications such as phone calls, email, and SMS/text messaging.

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Information We Collect

We may collect the following information:

• Name

• Phone number(s)

• Email address

• Home address

• Employment information

• Scheduling and payroll information

• Device/contact details used for business communication

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How We Use Information

We use personal information strictly for legitimate business and employment purposes, including:

• Work schedules and shift assignments

• Client updates or call-offs

• Payroll and timekeeping notifications

• Training reminders

• Safety alerts

• Compliance or policy communications

• Operational updates

We do not use SMS or contact information for marketing or promotional purposes.

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SMS/Text Messaging Use

If you provide a mobile phone number, you consent to receive employment-related SMS/text messages. Message frequency varies based on business needs.

Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message or contacting Human Resources.

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Sharing of Information

We do not sell or rent personal information.

Information may only be shared:

• With service providers necessary to operate our business (e.g., payroll processors, scheduling systems, communication platforms such as Twilio)

• When legally required

• To protect Company rights or safety

All vendors are required to maintain confidentiality and data protection standards.

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Data Security

We implement administrative, technical, and physical safeguards to protect personal data from unauthorized access, disclosure, or misuse.

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Data Retention

Information is retained only as long as necessary for employment or legal purposes.

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Your Rights

You may:

• Update your contact information

• Request corrections

• Opt out of SMS communications

• Contact HR regarding privacy concerns

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Contact Us

For questions about this policy:

Helpsource of North Shore, Inc. d/b/a Comfort Keepers
1400 E. Lake Cook Rd, Suite 110
Buffalo Grove, IL 60089
Phone: (847) 215-8550